Privacy Policy

Effective Date: October 9, 2026

This Privacy Policy describes how Galen Chen (“we,” “us,” or “our”) collects, uses, and protects personal information provided through direct communications, our website, and our SMS messaging program.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Mobile phone number
Email address
Appointment or scheduling information
Information you provide in communications or inquiries
SMS messaging consent and opt-in records

We do not request sensitive financial account information, Social Security numbers, passwords, or securities trading instructions through SMS.

How We Use Your Information

We may use the information you provide to:

Respond to your inquiries
Schedule, confirm, or reschedule appointments
Send appointment reminders
Provide follow-up communications
Provide customer-service communications
Maintain records of your communication preferences and SMS consent
Comply with applicable legal, regulatory, recordkeeping, and compliance obligations

SMS Communications

If you consent to receive SMS messages from Galen Chen, messages may include appointment scheduling, appointment reminders, follow-up communications, responses to inquiries, and customer-service messages.

Message frequency may vary.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive SMS messages is voluntary and is not a condition of purchasing any product or service.

Mobile Information and SMS Consent

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile phone numbers, SMS consent information, and opt-in data will not be shared with third parties or affiliates for their marketing or promotional purposes.

We may disclose information when reasonably necessary to service providers that help us operate communications or technology systems, or when required by law, regulation, legal process, regulatory supervision, recordkeeping obligations, or other compliance requirements. Such disclosures do not include sharing SMS opt-in consent or mobile information with third parties for their own marketing or promotional purposes.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We may retain communications and related records for legitimate business, legal, regulatory, supervisory, and compliance purposes, as applicable.

Third-Party Services

Our communications may rely on third-party telecommunications, hosting, or technology providers. Those providers may process information as necessary to provide their services and are subject to their respective privacy and security practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will be posted on this page with the updated effective date.

Contact

Galen Chen
Email: [email protected]
Phone: (845) 456-9696